Privacy Policy

Information we collect about you

We collect only the information we need to run your account, keep play fair and meet the duties that come with holding a gaming licence. It is either given to us by you, created as you use the site, or supplied by the partners who help us verify accounts and process payments.

Account and contact details

• Your name, date of birth and residential address.
• Your e-mail address and mobile number.
• The username, password and security details you set when you register.
• Your marketing preferences and the channels you have agreed to.
• Any safer gambling settings you apply, such as deposit limits, time-outs or self-exclusion.

Identity and verification documents

To confirm that you are 18 or over and that you are who you say you are, we ask for documents such as photo identification, proof of address and, where needed, proof of the source of your funds. We also keep the outcome of each check. We cannot accept deposits or pay withdrawals on an unverified account.

Payments and account activity

• Deposits, withdrawals, bonus credits and the payment methods registered to your account, as shown in the cashier.
• Your game history, stakes, wins, losses and the promotions you have taken part in.
• Balances, adjustments and any limits applied to the account.
• Messages you send us by e-mail or live chat, including the notes our team adds to your file.

Device and usage data

• Your IP address and the approximate location and country settings taken from it.
• Device type, operating system, browser and screen settings.
• Login times, pages opened and the actions you take on the site.
• Information collected by cookies and similar technologies.

Why we use your information

We use personal information for the purposes below, and we will tell you before using it for anything else.

1. To run your account. Registering you, logging you in, crediting deposits, paying withdrawals, applying bonuses and keeping your balance and play history accurate.
2. To verify age and identity. Confirming that you are 18 or over, that your details are genuine and that the payment methods on the account belong to you.
3. To prevent fraud and money laundering. Checking for duplicate accounts, stolen payment details, bonus abuse, collusion and transactions that do not look like what they appear to be.
4. To meet our legal and licensing duties. Keeping the records we are required to keep, watching for signs of gambling harm, acting on self-exclusion requests and answering lawful requests from the authorities that oversee our licence.
5. To support you and handle complaints. Answering your e-mails and live chat messages, looking into problems and recording what was agreed.
6. To keep the site working and secure. Fixing faults, defending against attacks and understanding which parts of the site are used.
7. To send offers you have opted into. Where you have agreed to marketing, telling you about promotions, new games and account news. You can stop this at any time.

The legal bases we rely on under UK GDPR

UK data protection law requires a lawful reason for every use of your information. In plain words, these are the reasons we rely on.

Where we rely on consent, you can withdraw it in your account settings or by writing to our support team, and we will stop sending marketing. That does not affect the processing we must carry out to keep your account lawful.

Who we share your information with

We do not sell your personal information and we do not pass it to anyone for their own marketing. We share it only with organisations that help us run a licensed gambling service, and only as much as they need.

• Payment and banking providers, so deposits and withdrawals can be processed through the methods shown in the cashier.
• Identity-verification and fraud-prevention partners, who check the details and documents you give us against their own records.
• Technology suppliers, including the companies that host the site, send our e-mails and supply the games, under contracts that limit what they may do with the data.
• Regulators, police and other public bodies, where the law or the terms of our licence require us to provide information.
• The multi-operator self-exclusion scheme GamStop, so that a self-exclusion you register applies across the operators taking part in it.

Some partners operate outside the United Kingdom. Where that is the case, we put in place the safeguards UK data protection law requires so your information keeps the same level of protection.

How long we keep your information

We keep your information for as long as your account is open, and then for the period the law and the terms of our licence require. We do not hold records longer than we need to.

• While the account is open: account, payment and play records are kept so we can run the account and answer questions about it.
• After the account closes: verification documents, transaction histories and correspondence are held for the minimum retention period set by financial-crime and gambling rules.
• Self-exclusion and closure records: kept for as long as needed to make sure an exclusion stays effective and that we do not market to you or reopen the account early.

Once information is no longer needed for any of these purposes, we delete it or remove anything that identifies you so that it can be used only for statistics.

Your rights, cookies and how to contact us

The rights you have

• Access - ask for a copy of the personal information we hold about you.
• Correction - have inaccurate or incomplete details put right.
• Erasure - ask us to delete information we no longer have a reason to keep; records we must retain by law stay with us until that period ends.
• Objection or restriction - object to processing based on legitimate interests, or ask us to pause it while a query is settled.
• Withdrawal of consent - stop marketing messages at any time.
• Portability - receive the details you gave us in a commonly used electronic format.

How to use your rights

Write to support@casino-tote.co.uk from the e-mail address registered to your account, or start a live chat on the site, and tell us which right you want to use. Data protection matters can also be sent to privacy@casino-tote.co.uk. We may ask you to confirm your identity first, so that nobody else can obtain your information, and we will reply within the time limit set by UK data protection law. There is no charge for a normal request.

Cookies

We use cookies and similar technologies to keep you logged in, remember your settings, keep the site secure and measure how it is used. Which cookies we set, what each one does and how to change your choices are explained in our Cookie Policy, and you can adjust your preferences at any time in the cookie settings on the site.

Complaints and changes to this policy

If you are unhappy with the way we handle your information, please contact us first so the matter can be looked into. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection. We update this policy from time to time; the version published on this page is the current one, and we will tell you about changes that materially affect you.