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Contact Us

This page explains how to reach the Tote Casino support team, what details help us answer you quickly, and how to raise a complaint about your account with us.

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How to reach us

You can contact us in two ways:

  • Live chat on the site, open 24/7. Select the chat icon while signed in to your account.
  • E-mail support@casino-tote.co.uk, sent from the address registered to your account.

We will never ask you for your password, and we do not take payment card details by chat or e-mail.

What to have ready when you write

  1. Your username or the e-mail address on your account.
  2. The game, bonus or transaction your message concerns.
  3. The date and time it happened, with your time zone.
  4. Any error message you saw, word for word.

Sending documents

Please do not send card numbers or passwords to us. Documents needed for verification are uploaded in the account area of the site.

Common questions we help with

  • Account access, profile changes and verification checks.
  • Deposits, withdrawals and the limits shown in your account.
  • Bonuses, free spins and wagering progress.
  • Technical issues, such as a game that fails to load or a round that does not finish.
  • Safer gambling tools: deposit limits, time-outs and self-exclusion.

For free, confidential support you can also contact GambleAware, GamCare or the National Gambling Helpline, or GamStop if you wish to self-exclude. Play is for adults aged 18 and over only.

Complaints

If you would like something looked into formally, e-mail support@casino-tote.co.uk with Complaint in the subject line. Tell us your username, what happened and what you would like us to do.

We acknowledge every complaint in writing, check the records on your account, and reply once the matter has been looked into. If you are not satisfied with the outcome, we will explain the next steps open to you.