Bonus terms & conditions apply.

Bonus Terms and Conditions

This page sets out the rules that apply when you claim a bonus, free spins or any other promotional credit with us. It covers eligibility, wagering requirements, expiry, caps on winnings and the circumstances in which an offer can be removed.

How these bonus terms apply

These bonus terms and conditions govern every promotion we make available to your account with us, including deposit bonuses, no-deposit offers, free spins, free bets, cashback awards and loyalty rewards. They form part of our general terms and conditions, and by claiming an offer you accept both.

Each offer also carries its own specific terms, which set out the qualifying deposit, the wagering requirement, the games that count, the expiry period and any cap on winnings. They are shown with the offer in the cashier, on our promotions pages, or in the message that invited you to take part.

Where documents say different things about the same offer, they apply in this order:

The specific terms published with the individual offer.
These bonus terms and conditions.
Our general terms and conditions.

We hold a gaming licence and we verify accounts before withdrawals are paid. Promotional credit is granted on the basis that the account claiming it is genuine and belongs to the person named on it.

You can decline any offer and play with cash funds only. You can also turn promotional messages off in your account settings at any time.

Who can take part in an offer

An offer is open to you only if all of the following are true at the time you claim it.

You are aged 18 or over and your account is registered in your own name.
Your account is open, in good standing and not suspended or restricted.
You have completed any identity and address verification we have asked for.
You hold one account only. Offers are limited to one per person, household, device, IP address and payment method.
You are not self-excluded with us and not registered with GamStop.
Any qualifying deposit is made from a payment method held in your own name.
You meet any further conditions stated in the terms of that offer.

Offers may be limited to new customers, to players who have not claimed a similar offer before, or to a group of players selected on criteria we set. An invitation sent to you personally is valid for your account only and cannot be transferred, sold or shared.

Some payment methods do not qualify for deposit-related offers. The cashier shows which methods qualify before you confirm a deposit, so please double-check there if you are depositing in order to claim.

Wagering requirements and how bonus funds work

The wagering requirement

A wagering requirement is the total amount you must stake before funds linked to a bonus can be withdrawn. It is expressed as a multiple of the bonus, of the qualifying deposit, or of both, and the multiple that applies is shown with the offer. Your outstanding wagering is tracked in your account while an offer is active.

Which games count

Games contribute to wagering at different rates. Slots normally contribute in full, while table games, live dealer games and video poker contribute at a reduced rate or not at all. The rates and any excluded games are listed in the terms of each offer. Stakes on an excluded game do not reduce your wagering requirement.

Maximum stake while a bonus is active

While wagering is outstanding, a maximum stake per spin, hand or round applies, as shown with the offer. Stakes above that limit may be excluded from your wagering progress, and repeated breaches may lead to the bonus and any winnings from it being removed.

How your balance is used

Cash funds and bonus funds are held separately. Unless an offer says otherwise, cash funds are staked first. Winnings from bonus stakes stay subject to the wagering requirement until it is met, at which point the balance becomes withdrawable cash.

Term	What it means
Bonus funds	Promotional credit in your balance that cannot be withdrawn until its wagering requirement is met.
Cash funds	Deposits and winnings no longer tied to a promotion, withdrawable under our general terms.
Game contribution	The proportion of a stake on a given game that counts towards wagering.
Maximum conversion	A cap on the winnings from certain offers that can become cash funds.
Expiry period	The time you have to claim an offer, and then to complete its wagering.

Expiry, caps on winnings and withdrawals

Every offer has a window in which it must be claimed and a period in which its wagering must be completed. Both are shown with the offer. Once that period ends, unused bonus funds and any winnings still tied to the wagering requirement are removed from your balance.

Winnings from free spins and no-deposit offers are usually capped. Where a cap applies, it is stated in the terms of the offer, and anything above it is removed when the wagering requirement is met.

If you request a withdrawal while wagering is outstanding, the bonus and any winnings from it are forfeited and only your cash funds are paid out.

A withdrawal made before wagering is complete cancels the bonus. If you are unsure how much is left to wager, our live chat team can go through your balance with you.

Fair use of our promotions

Our offers are for players taking part in good faith. We monitor promotional play, and we may withhold or remove a bonus, cancel winnings derived from it, or restrict an account where we find any of the following.

More than one account held by the same person, household, device or payment method, or accounts operating together as a group.
Betting with little or no risk, such as covering opposing outcomes on the same round, or staking only to clear a wagering requirement.
Play on excluded games, or stakes above the maximum permitted while wagering is outstanding.
Inaccurate registration details, or deposits from a payment method that is not your own.
Automated software, bots, or anything that interferes with how a game or promotion works.
Chargebacks, reversed deposits or an unpaid balance on the account.

Where we need to look into promotional activity on an account, we may hold the bonus while we do so. We will tell you the outcome, and you can ask us to look at the decision again through our complaints process.

We may change, suspend or withdraw any offer, and we may stop making offers available to an individual account. Where an offer is published with an obvious error, we may void it and any bonus that resulted from it.

Safer gambling, changes and how to reach us

Gambling with us is for adults aged 18 or over. A promotion should never be a reason to spend more than you planned, and our safer gambling tools work the same way whether you are playing with cash or bonus funds.

Deposit and loss limits, set for the period you choose in your account.
A time-out, which locks your account for a short break.
Self-exclusion for a longer fixed period, during which we will not send you promotional messages.
Reality checks and session reminders while you play.
GamStop, the free national scheme that blocks access to licensed gambling sites in Great Britain.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

We may update these bonus terms from time to time, and the version published here is the one that applies. If you have a question about an offer, or you think a bonus has been applied incorrectly, speak to us on live chat or e-mail support@casino-tote.co.uk and we will look into it.