Terms & Conditions

Acceptance of these terms and how we change them

These terms are the agreement between you and Tote Casino. They apply every time you log in, deposit, place a stake or take part in a promotion. By registering an account you confirm that you have read them and agree to be bound by them.

They should be looked at together with the other documents published on this site, including our privacy policy, our cookie information, our safer gambling information, the rules of each game and the specific terms of any offer you accept. Where the terms of a single offer say something different, those terms apply to that offer only.

We may change these terms from time to time, for example to reflect new features, new payment methods, legal or regulatory requirements, or changes in the way our services work. When we do, we publish the updated version on this page. Where a change materially affects your rights, we will tell you by e-mail or by a message in your account before it takes effect.

The version published on this page at the time you place a stake is the version that applies to it. If you do not accept a change, you may withdraw your available balance, subject to the checks described below, and close your account.

Eligibility and your account

Who can hold an account

When you register, and each time you use your account, you confirm the following.

• You are 18 or over. Gambling by anyone under 18 is an offence, and our services are for adults only.
• You are resident in the United Kingdom and are using your account from a place where doing so is lawful.
• You are acting on your own behalf, in your own name, and not for or on behalf of anyone else.
• The payment methods you use belong to you and are registered in your name.
• You are not currently self-excluded from our services, and you have not registered with a self-exclusion scheme that covers us.
• You are not a member of our staff, or a close relative of one, where our internal rules prevent that person from playing.

If an account is opened by someone who does not meet these conditions, we may close it. Where we are required to do so, we will withhold winnings and return the deposits that remain in the balance.

One account per person

You may hold one account only. Where we find that a person holds more than one account, or that accounts are linked through shared details, devices or payment methods, we may close the duplicates and keep the first account open. Any bonus, and any winnings produced by a bonus, credited to a duplicate account may be removed.

Accurate details

The details you give us must be correct, complete and kept up to date. Please tell us promptly if your name, address, e-mail address or telephone number changes. Incorrect details can delay verification and withdrawals, and we may suspend an account until the information is corrected.

Keeping your login safe

Your username, password and any two-step security codes are personal to you. Do not share them, and do not let anyone else use your account. You are responsible for activity carried out using your login details. If you think someone else has access to your account, tell us straight away by live chat or at support@casino-tote.co.uk and we will suspend it while we look into the matter.

Verification of your identity, age and funds

We hold a gaming licence for the services offered on this site and we are required to verify every customer. Checks are carried out when you register and may be repeated at any point while your account is open.

Depending on the result of our electronic checks, we may ask you for the following.

• Proof of identity and age, such as a photographic identity document issued in your name.
• Proof of address, such as a recent bill or statement showing your name and the address held on your account.
• Proof that the payment method you have used belongs to you.
• Information about the source of the funds you are depositing, where we are required to ask or where your deposits are high in relation to what we know about you.

Your first withdrawal will not be released until identity, age and address checks have been completed. While a check is outstanding, we may limit deposits, play or withdrawals on your account. We aim to complete checks quickly and will tell you clearly what is still needed.

Documents you send us are handled in line with our privacy policy. Any question about how we store or use them can be sent to privacy@casino-tote.co.uk.

Deposits, withdrawals and bonuses

Deposits

You may only deposit using a payment method held in your own name. The methods available to you, together with any minimum and maximum amounts and any limits you have set yourself, are shown in the cashier. Funds in your account are held for play; the account is not a bank account and must not be used to store or move money. We do not lend money or offer credit for gambling.

If a deposit is reversed or charged back, we may suspend the account, remove the affected funds and recover any reasonable costs we incur.

Withdrawals

Withdrawals are requested in the cashier. We return funds to the method you used to deposit wherever that is possible. Where the method does not support payments out, we will pay to another method in your own name once we are satisfied it belongs to you. Minimum and maximum amounts and expected processing times are shown in the cashier.

A withdrawal may be held while verification or safer gambling checks are outstanding, or while we look into a possible breach of these terms. We may also void stakes and winnings that result from an obvious pricing or system error, a game malfunction, or a breach of these terms.

Bonuses and promotions

Every offer has its own terms, which are published with the offer and in the promotions area of your account. By claiming an offer you accept those terms as well as these. Unless an offer says otherwise, it may be claimed once per person.

We may cancel a bonus and remove winnings tied to it where we have reasonable grounds to believe an offer has been abused. Examples include linked accounts claiming the same offer, stake patterns designed only to clear wagering with little real risk, use of another person's details or payment methods, and play above the maximum bet. Where this happens we will tell you why, and you can raise it with us as a complaint.

Safer gambling, and closing or suspending an account

The tools in your account

Our services are for players aged 18 and over. You can set a deposit limit, use reality checks, take a short time-out or self-exclude for a longer period, using the safer gambling area of your account. A reduction to a limit takes effect as soon as we can apply it; an increase takes effect only after a cooling-off period and your confirmation.

Self-exclusion and support

Self-exclusion closes your account for at least the period you choose. We will stop sending you marketing, and we will not reopen the account before the period ends or without a further cooling-off period and a conversation with you. GamStop allows you to self-exclude from licensed online operators in Great Britain in one step. Free, confidential help and advice are available from GambleAware, GamCare and the National Gambling Helpline.

Closing, suspension and inactive accounts

You can ask us to close your account at any time by live chat or at support@casino-tote.co.uk. We will return your available balance once any outstanding checks are complete. We may suspend or close an account where you breach these terms, where verification cannot be completed, where we suspect fraud, collusion or money laundering, where the law requires it, or where you have self-excluded.

If you do not log in for the period shown in your account, we may treat the account as inactive, contact you about it and, after notice, close it and return any balance to you.

Complaints, our liability and the law that applies

If something goes wrong

Please contact us first, by live chat or at support@casino-tote.co.uk. Include your account name, the date and time, the game or payment concerned and the amount involved, so we can look into it without delay. We acknowledge complaints promptly and answer within a reasonable time, and we keep you updated if a matter needs longer to settle.

If you are not satisfied with our final answer, you can refer the matter, free of charge, to the independent dispute resolution service named in the complaints information on this site. That service reaches its own decision independently of us, and we co-operate with it.

Our liability

We provide our services with reasonable care and skill, but we cannot promise that the site or an individual game will always be available or free of interruption. We are not responsible for losses caused by your internet connection, your device, details you have entered incorrectly, or the ordinary outcome of gambling itself. Where a game malfunctions, affected stakes are void and returned to your balance.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Beyond that, our liability to you is limited to the value of the stakes affected and the balance we hold for you.

Governing law and general points

These terms, and any dispute arising from them, are governed by the laws of England and Wales. Nothing here affects the rights you have as a consumer that cannot be excluded by law.

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a term straight away, we do not lose the right to enforce it later. We may transfer our rights and obligations where this does not reduce the protections you have; your account is personal to you and cannot be transferred to anyone else.